Solution for 'Software Related Error Occurred' on Ericsson 4G Site

Maxy · November 7, 2024, 3:00am

Hello Ericsson Experts,

I am unable to revert any CV on the Ericsson 4G site and am getting the error “software related error occurred.”

Is there a solution to this issue other than performing a scratch load, as the site is in unsynced mode and a software upgrade cannot be performed?

taoufiq_ait_benrami · December 5, 2024, 2:08am

You can restore with an older CV, and once the site is synchronized, you can proceed with the upgrade.

Maxy · December 5, 2024, 2:33am

When attempting to revert to the old CV, I am encountering the error “software related error occurred.”

taoufiq_ait_benrami · December 5, 2024, 2:35am

Have you tried using another old CV?

Maxy · December 5, 2024, 2:36am

Yes, I have.

taoufiq_ait_benrami · December 5, 2024, 2:36am

Is it a CV with the same software release?

Maxy · December 5, 2024, 2:37am

Yes, it is.

taoufiq_ait_benrami · December 5, 2024, 2:37am

Could you share the full names of the CV and software version?

Maxy · December 5, 2024, 2:38am

Sure:

R64G17 L22.
Q2.4.

taoufiq_ait_benrami · December 5, 2024, 2:39am

Do you perform it remotely or on-site?

Maxy · December 5, 2024, 2:39am

Remotely.

taoufiq_ait_benrami · December 5, 2024, 2:40am

Can you try restoring a CV saved in the RBS?

Maxy · December 5, 2024, 2:40am

I think the software might be corrupted. I’m planning to perform a scratch load.

JustDoit · December 5, 2024, 6:06am

Hi, @Maxy !
Did you try to restart the RBS with HW test?
If the restart does not help, then try to reintegrate. If this does not help, then most likely there is a “HW Fault” on RBS and only a replacement will help.